A Smart App
for Your
Convenience

Breeze through your retirement with ease with the simple click of a button

Features

To facilitate Malaysian Government retirees to access information

FAQ

Questions that commonly asked by users

Announcements

Latest announcements for MyPesara users

Video

Watch the MyPesara video

Mobile Application Features

MyPesara is a smart app developed to facilitate Malaysian Government retirees to access information such as personal data, service data and pension payment information every month.

Frequently Asked Questions

MyPesara is a smart application that was developed to provide facilities for Malaysian Government pensioners to access information such as personal data, service data, announcements and pension payment information received every month.

You need to download the MyPesara application at:

  • Google Play for Android users
  • Apple Store for IOS users
  • Huawei AppGallery for Huawei users
Here is a guide to using the MyPesara application:
  • Open your MyPesara application
  • Enter MyPesara by using
    • Identification Card Number
    • Pension Account Number (found on your Pensioner Card)
  • Press the Login Button
  • Once you have successfully Login, you can browse or change your settings in the application
  • Service Information
  • Pension Payment Info
  • Make an Appointment
  • Health & financial management tips
  • Retirement Benefits
  • Latest Announcements
  • Update Personal Information

To find out more information about KWAP and Retirement Services you can visit the official website of Kumpulan Wang Persaraan Diperbadankan (KWAP) at www.kwap.gov.my or email us at mypesara@kwap.gov.my

ANNOUNCEMENTS

What are the Advantages of Pensioner Card?

Download The MyPesara Application On The Official Platform

MYPESARA Application System Disruption

Download The MyPesara Application On The Official Platform

MyPesara Application System Disruption

Users May Resume to Download MyPesara Mobile Application at Google Play Store

How does this app work?

  1. Download the App on Your Mobile
  2. Key in your Identification Card Number
  3. Key in your Pensioner Account Number & year of retirement
  4. Explore!

Preview

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WEB POLICY

MYPESARA APPLICATION TERMS AND CONDITIONS / Policy

The MyPesara Application is an application that allows Users to access information and other Services through the User Mobile Accessibility Device and is subject to these Terms and Conditions. The features of this MyPesara Application can be changed and updated by KWAP from time to time.

 

Please carefully read and understand the Terms and Conditions in this MyPesara Application every time a User accesses and uses the Services provided in the MyPesara Application. By accessing and using the MyPesara Application, the User is deemed to have read and agreed to be bound by these Terms and Conditions and any amendments made from time to time. These Terms and Conditions shall apply without limitation or exemption to all MyPesara Application Users or any part thereof.

 

The User understands and agrees that the access and use of the MyPesara Application is at the User’s own risk and that the MyPesara Application is provided on a “AS ACCESSIBLE” and “AS AVAILABLE ” basis. If at any time the User does not agree to any or all of these Terms and Conditions, please terminate all User access to the MyPesara Application immediately.

1. DEFINITION
  1. Pension Act 1980
    means the Pensions Act 1980 (Act 227) and any amendments from time to time.
  2. MyPesara Application
    means software applications downloaded and installed by Users within the User’s Mobile Device containing Services, Content and other additional services as provided by KWAP from time to time
  3. User ID
    means the identifying character used by the User for the purpose of accessing the Services site.
  4. Content
    means any and all functions, services, data, information, materials, reports and records including but not limited to short messages, images, emblems, and forms such as those displayed or uploaded in the MyPesara Application.
  5. Password
    means personally identifiable special characters used in conjunction with User IDs for verification purposes to access the Services site.
  6. KWAP
    means Kumpulan Wang Persaraan (Diperbadankan),a body corporate established under the Retirement Fund Act 2007 (Act 662).
  7. Information
    means any information, text, personal data, data, statements, materials, messages or any other User-related information that will be displayed and specified in the MyPesara Application. Based on the relevant context, the Information may include ‘Log In’ Information and Retirement Information.
  8. Log-In Information
    means the definition as set forth under Clause 3 of this Terms and Conditions.
  9. Pension Information
    means a site that can be accessed by Retirees only through the MyPesara Application which allows Retirees to access and refer to Retiree Information and retirement information.
  10. Personal Data Protection Notice
    means a notice containing the terms and conditions relating to the processing of your personal data pertaining to the access and/or use of the MyPesara Application, Content and Services that can be viewed here.
  11. Users
    means anyone who downloads and logs in or uses the MyPesara Application in general. Based on the relevant context, Users can include Retirees.
  12. Mobile Device
    means any type of mobile device, mobile phone and/or other electronic device used by the User for the purpose of accessing and using the MyPesara Application.
  13. Services
    means all online services for access and use of Content, information reference and review of Retirement Information and Information as well as access and use of other services not related to retirement provided from time to time in the MyPesara Application. For the avoidance of doubt, the Services site may contain different information according to the relevant User category accounts.
  14. Pensioners
    means a person as defined under Section 12A of the Pensions Act 1980.
  15. Benefits Program
    means the definition as set forth in Clause 4 of these Terms and Conditions.
  16. Terms and Conditions
    means the terms and conditions contained herein and any amendments or variations therefrom for the purpose of accessing and/or using the MyPesara Application, Content and Services.
2. RULES OF USE

2.1  Users shall at all times be responsible for obtaining and using the necessary internet browsers and/or any other necessary hardware and/or software including any new and up-to-date versions, which are necessary to gain access to the MyPesara Application at the User’s own risk and expense.

 

2.2 Users agree and undertake not to use the MyPesara Application for purposes that may violate the rights or restrict the use of the MyPesara Application including:

  1. Exhibit any conduct, act or substance that is illegal, insulting, contains elements of obscenity, indecency, defamatory, seditious, insulting or hateful, forgery, racism and/or that may offend an individual, pressure or causing displeasure or infringing on the privacy of other individuals, containing threats or emails that constitute criminal offenses, inflicting civil liability or violating any local, state, national or international law or regulation;
  2. Remove or amend any copyright, trademark or other intellectual property contained in the MyPesara Application which may contravene any applicable laws;
  3. Unauthorized use of protected trade secrets materials;
  4. Impersonate an individual or entity including and not limited to, KWAP officers or hosts or give a false impression of the User’s relationship with any individual or entity;
  5. Allow or share passwords to allow any other individual to access the MyPesara Application or leave the Mobile Device unattended which may cause other individuals to access the MyPesara Application;
  6. Unauthorized access or use of data, systems or network systems including any attempt to prove, scan or test the integrity of the system or network system;
  7. Monitor the data or traffic of any system or network of systems without proper authorization;
  8. Use or include any viruses, ‘Trojan horses’, ‘time bombs’, ‘worms’, ‘cancelbots’ or any other means that could damage, disrupt, intercept or hijack any system; or disrupt the Services of any user, host or network system including and not limited to ‘mailbombing’, ‘flooding’, ‘broadcast attacks database’ or placing any additional or unnecessary burden on the KWAP system;
  9. Intercept any user authentication or security of any host, network system or account (intrusion or hacking or attempt to infiltrate or hack);
  10. Resell or provide the MyPesara Application, its Content and Services or any part thereof to other individuals or entities for profit or otherwise;
  11. Redesign, rearrange, reverse engineer and attempt to obtain source code, modify, make published work of MyPesara Application, software update or any part of the MyPesara Application; and

  12. Install or use the MyPesara Application on a ‘jail-broken’ or ‘rooted device’ which may affect the security features of the Mobile Device.

 

2.3 The User understands and agrees that the access and use of the MyPesara Application is limited to Users residing in Malaysia only. Therefore, the download, use of and access to the MyPesara Application is not made available to Users while located outside of Malaysia, and Users not residing in Malaysia. By continuing with the download, use and access to the MyPesara Application, the User agrees and undertakes that it is a Malaysian resident and all use and access to the MyPesara Application is made while located in Malaysia only.

 

2.4 KWAP reserves the right at any time to investigate any possible misuse of the Terms of Use by Users and KWAP has sole discretion and the absolute right to delete or amend the MyPesara Application, Content and Services and remove or reject any thing or any action that violates the Terms of Use above.

3. LOG-IN INFORMATION

3.1 To enjoy access to the complete and comprehensive Services site according to the relevant User category, Users need to log in to the account according to the relevant User category. As such, Users may be required to submit Information and other inputs including, but not limited to, email addresses, other information related to User retirement information and Passwords. For the purposes of this clause, the information and inputs listed in this clause will be referred to as ‘Log In’ Information. For the avoidance of doubt, ‘Log In’ Information must be submitted every time a User wishes to log in to a User account.

 

3.2 Users are solely responsible for the security, confidentiality and privacy of the ‘Log In’ Information submitted. KWAP will not be responsible for any damage, loss or leakage of data or information resulting from the submission of ‘Log In’ Information for the purpose of first time login or use of MyPesara Application by Unauthorized Users or due to circumstances beyond KWAP’s control.

4. GUIDELINES FOR USE OF BENEFITS PROGRAM UNDER COLLABORATION WITH THIRD PARTY VENDORS

4.1 The “Benefits Program” available in the MyPesara Application is for the purpose of providing offers to Users where Users may use promotions and other benefits offered by third party vendors as listed in the MyPesara Application.

 

4.2 Each promotion and benefit are subject to the terms and conditions set by third party vendors. For the avoidance of doubt, the promotion and benefits of the Benefits Program may only be offered to certain categories of Users, subject to the terms and discretion of third party vendors. Users are responsible for reviewing and reading the terms and conditions of third party vendors before using any promotions and benefits under the Benefits Program.

 

4.3 Any promotions and benefits under the Benefits Program may not be transferred or disseminated for the use of users other than MyPesara Application Users.

 

4.4 KWAP has sole discretion and the absolute right to amend, withdraw or terminate the Benefits Program at any time in whole or in part without any liability to the User.

 

4.5 Unless instructed otherwise by you, KWAP will not disclose or share any personal information with third party vendors in relation to the Benefits Program save for third parties as set out in Clause 7 of the Personal Data Protection Notice. Third party vendors may request the User to submit User-related information including personal information to enable the User to enjoy the Benefits Program. It is up to the User to disclose such information and any disclosure of information to third party vendors is at the sole risk of the User and shall be subject to the terms and conditions as well as the personal data protection notice as determined by such third party vendor. KWAP will not be liable for any damages and/or losses suffered by Users arising as a result of any unauthorized disclosure or misuse of information by third party vendors under the Benefits Program.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Unless otherwise stated, the intellectual property rights of MyPesara Application, Services and its contents, whether registered or unregistered, including but not limited to text, images, graphics, sound files, animation files, video files and their arrangement are the property of KWAP, and are protected by Malaysian intellectual property law and relevant international law. No part of it or any part thereof may be altered, copied, distributed, transmitted, reposted, exhibited, performed, reproduced, published, licensed, transferred, sold or commercially managed in any way without the written permission in advance of KWAP. Any reproduction, reposting, imitation or modification of any unauthorized content of the MyPesara Application, may violate statutory rights and ‘common law’ which may be subject to legal action. KWAP disclaims all liability that may arise from the unauthorized reproduction of the contents of MyPesara Application content.

 

5.2 No license or right is granted to the User and the User’s access to the MyPesara Application shall not be construed as granting, with implication, estoppel or otherwise, any license or right to use any content of the MyPesara Application without the prior written permission of KWAP or the rights owner related third party intellectual property.

6. TRADEMARK

6.1 All trademarks, service marks, and logos displayed in the MyPesara Application are the property of KWAP and/or their respective third party owners as stated in the MyPesara Application.

 

6.2  Unless prior written permission is obtained from KWAP or the relevant third party owners, no license or right is granted to any party accessing the MyPesara Application to use, download, reproduce copies or modify trademarks, service marks or logos. Similarly, unless prior written permission is obtained from KWAP or the relevant third party owner, no trademark, service mark or logo may be used as a link or to mark any link to the MyPesara Application or any other site

7. AMENDMENT

7.1 KWAP reserves the right to update, amend and/or change any part or all of the Terms and Conditions from time to time at its sole discretion and its absolute right at any time and for any reason without reference and notice to the User. Users are responsible for reviewing and re-reading the latest Terms and Conditions from time to time to find out about any such changes. Continuous access or use of the MyPesara Application by the User will be construed and deemed to be the User’s compliance, acknowledgment and acceptance of the updated Terms and Conditions.

8. SERVICE AND MODIFICATION LIMITS

8.1 KWAP will strive to maintain the smooth operation of the MyPesara Application. However, technical or maintenance difficulties may, from time to time, cause temporary interruptions. KWAP reserves the right, periodically and at any time, to modify and discontinue, temporarily or permanently, the functions and features of the MyPesara Application, with or without notice, without any liability to the User, for any interruption, modification, or termination of access and/or use of the MyPesara Application or any function or feature of its Services.

9. LINKS TO THIRD PARTY WEBSITE

9.1 The MyPesara Application Services may be combined or linked to third party applications, websites, and services (“Third Party Applications“) to provide comprehensive content, products, and/or services to Users. Affiliates or links to such websites are owned and operated by third parties which are beyond the control of KWAP and may contain their own terms and conditions of use and privacy policy. Users of these Third Party Applications will be governed by and subject to such terms and conditions and privacy policies. KWAP will not be responsible for and does not warrant the content of such websites, third parties named therein or their products and services.

 

9.2  The links provided in the MyPesara Application shall not be construed as endorsement or verification or approval of such websites or the content therein by KWAP. Links to other websites are at the User’s own risk and KWAP will not be liable for any loss or damages related to the links.

 

9.3 Users understand and agree that KWAP is not responsible or liable for any transactions between Users and third party providers, Third Party Applications or services advertised on or through the MyPesara Application.

10. COMPUTER SYSTEM DISORDERS

10.1 KWAP will not be responsible for any interruptions, delays, failures, errors or omissions or loss of information transmitted, viruses or contaminated or damaged property transmitted or damage to the User’s Mobile Device system. Users will be responsible for providing adequate protection and having data and/or support equipment and taking reasonable and appropriate precautions to scan for computer viruses or properties that are damaging.

 

10.2 KWAP will not be responsible for the accuracy, usability or performance of third party    software that may be used in connection with the MyPesara Application.

11. CONFIDENTIALITY OF INFORMATION

11.1 By accessing the MyPesara Application, User acknowledges and agrees that KWAP may collect, maintain or disclose Information or any information for the effectiveness of the MyPesara Services and Applications. Information collected, stored or disclosed shall comply with any laws, regulations (including the Personal Data Protection Act 2010, if applicable) or regulations applicable from time to time.

 

11.2 Users agree to accept all related risks while using the MyPesara Application, that Information may be accessed by unauthorized third parties and agree not to hold KWAP responsible for any unauthorized access or any loss or damage incurred thereby.

 

11.3 Users shall be responsible for the confidentiality and use of User IDs, Passwords and User Information and shall not disclose them to anyone at any time and under any circumstances whether intentionally or unintentionally.

 

11.4 You agree to comply with all security measures related to the protection of User ID, Password and Information or generally with respect to access and use of this MyPesara Application as set out in these Terms and Conditions and any other rules and regulations, policies or guidelines which may have effect in relation to it.

 

11.5 The User accepts the responsibility that in any case where the User ID, Password and User Information are communicated to any other person whether intentionally or unintentionally, the User shall take precautions with the disclosure, discovery or the User shall inform to KWAP immediately.

12. PRIVACY POLICY

12.1 In order to ensure the effective and efficient use of the MyPesara Application by Users, especially access to Services and Retirement Information, KWAP must, when relevant, process and use the User’s personal data. KWAP takes the privacy aspects of all Users seriously.

12.2 Our Personal Data Protection Notice will govern the collection and processing of personal data that you provide to us through your access and use of the MyPesara Application. Further details in respect of the Personal Data Protection Notice can be obtained here.

13. WARRANTIES AND DISCLAIMER

13.1 The User understands and agrees that the MyPesara Application is provided “AS ACCESSIBLE ” and “AS AVAILABLE”, without any kind of warranty or condition. Users use the MyPesara Application at their own risk. To the fullest extent permitted by applicable law, KWAP makes no representations and disclaims any warranty or condition of quality satisfaction, marketability, suitability for any purpose, or without infringement. KWAP also does not warrant that MyPesara Application is free of malware or other components that may adversely affect User Mobile Devices. KWAP makes no representations or warranties, endorsements, warranties, or assumptions about any third party applications (or content thereof), user content, or any other services advertised or offered by third parties on or through the MyPesara Application or site hyperlink web, or features in any banner or advertising. No advice or information either in writing or not in writing that Users obtained from KWAP should form a warranty on behalf of KWAP in this regard.

14. LIMITED LIABILITY

14.1 To the extent permitted by applicable law, the exclusive and sole remedy of the User for any problems or dissatisfaction with the MyPesara Application or Third Party Applications is to terminate the access or use of the MyPesara Application and uninstall the MyPesara Application from the User Mobile Device.

 

14.2 To the extent permitted by law, KWAP and/or its agents in any situation hereby will not be liable for any loss or damage arising under any circumstances under legal theory, contract, tort, negligence, strict liability or any other basis, including without limitation, direct, indirect, punitive, specific, incidental or consequential in any form, including without limitation, any damages, or losses or profits arising in connection with User access or use or inability to access or use this MyPesara Application, reliance on the Information contained in the MyPesara Application, any technical failure, hardware or any type of software, interruptions, errors, omissions, delays in operation, computer virus, or otherwise from the use of MyPesara Application by Users.

 

14.3 This exemption clause shall have full effect to the extent permitted by law.

15. INDEMNITY AND COMPENSATION

15.1  To the fullest extent permitted by applicable law, the User hereby agrees to indemnify and protect KWAP in full, from and against any loss or damage, costs, claims, fees (including solicitors’ fees on the basis of solicitors and clients) and all expenses arising from (1) any breach of this MyPesara Application Terms and Conditions and/or the Personal Data Protection Notice by the User; (2) User’s non-compliance and non-conformity  of the settings  and procedures in the MyPesara Application; (3) negligence in performing the duties of the User; (4) infringement of any copyright and intellectual property in any part of the MyPesara Application; (5) the unavailability of the MyPesara Application due to the location, availability of the mobile network and the proper functionality of the Mobile Device; and (6) any liability arising out of the User’s negligence or willful misconduct by the User.

16. TERMINATION OF USE

16.1 The User agrees and acknowledges that KWAP reserves the right to restrict, terminate, suspend or suspend all or part of the User’s access and/or use of the MyPesara Application and Services, without any liability to the User, at any time without giving any reason or if the User violates any of the Terms of Use and/or violates any of these Terms and Conditions or violates the rights of KWAP or any other user or any third party or User has committed an act that violates the law.

17. LAWS AND JURISDICTION

17.1 These Terms and Conditions shall be for all purposes and purposes subject to and construed in accordance with the laws of Malaysia. By accessing this MyPesara Application and/or using the Services provided herein, the User hereby agrees to the exclusive jurisdiction of the courts of Malaysia.

18. WAIVER

18.1 If KWAP fails or neglects to enforce any provision or remedy under these Terms and Conditions for any reason, KWAP shall not be deemed to be a waiver of KWAP’s right to enforce or waive KWAP’s right to any continuous, successful or subsequent violation or any other provision in these Terms and Conditions by the User.

 

18.2 If any part of these Terms and Conditions is set to be invalid or unenforceable by applicable law, then the invalid and unenforceable provision shall be deemed to be replaced by a valid and enforceable provision with the purpose closest to the provision the original and the remaining provisions of these Terms and Conditions shall continue in full force and effect.

 

18.3 Any rights not expressly granted herein are reserved.

19. PUSH NOTIFICATION

19.1 KWAP may from time to time issue current notices to Users via “push notification” on the MyPesara Application. This function can be deactivated in the settings section of the MyPesara Application.

20. OTHERS

20.1 The User acknowledges that the download and/or use of the MyPesara Application is at the User’s own risk and that the download and/or use of the MyPesara Application is at any time subject to the following additional terms:

  1. Users may not use the MyPesara Application for purposes other than for the purposes of the Service and/or for purposes as determined by KWAP from time to time;
  2. Users shall be responsible for the use of the MyPesara Application in the User Mobile Device;
  3. Other services available on the Services page or on any page within the MyPesara Application including but not limited to prayer time guides, health records, financial calculators, health management information and tips and financial planning are for guidance and reference only and KWAP shall not be liable for any loss, damage and/or damages incurred by the User against any equipment, errors, omissions or inaccuracies of the information, advice or instructions displayed including any information, advice or instructions may be provided by a third party vendor providing the service;
  4. Users may not use the MyPesara Application for purposes that are contrary to any law, act, regulation or by-law of any applicable jurisdiction; and
  5. In addition to Clause 2.3 above, the Users must download the MyPesara Application from the Apple App Store, Google Play or other applications authorized by KWAP.

 

20.2 The User agrees that KWAP will not be liable for any loss or damage including for any loss of profit, direct, indirect, punitive, exemplary or special damages arising from damage or contamination or failure of the MyPesara Application, hardware or software used in connection with the MyPesara Application.

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