A. Pension Services Department, KWAP
All KWAP’s services are still operating as usual.
Majority of our operations will continue with most employees working from home. Due to this, there may be unavoidable delays in the management and processing of documents.
Following the recent announcement by the Government on the MCO implementation in Kuala Lumpur, Selangor, Putrajaya, and other high-risk states in Malaysia, KWAP Customer Service Counters in Cyberjaya will remain in operation at reduced employees’ capacity. Therefore, there may be some delays in our service.
KWAP Call Centres will remain in operation as usual. Any queries regarding pension related matters can also be emailed to mypesara@kwap.gov.my
KWAP has set up a drop box in front of its Customer Service Counters in Cyberjaya to allow pensioners or employers to submit their application forms, if necessary.
We recommend that any application documents to be emailed to mypesara@kwap.gov.my.
Please be informed that all submissions of documents out of KWAP’s office may experience some delays in processing.
There are no suspension of services during this period.
The list of forms including the application form for retirement related matters can be found and downloaded at www.jpapencen.gov.my
Monthly pensions will continue to be paid accordingly by the stipulated date.
Please download the MyPesara mobile application to update your personal information (address / phone number / email).
Please visit the following link for yourpension statement: http://apps.jpapencen.gov.my/penyatabayaran
It is also available on the MyPesara mobile application.
Please visit the following link for a review of your retirement application status: http://apps.jpapencen.gov.my/semakanstatuspermohonan
Any optional retirement application need to reach KWAP not less than three (3) months from the date of retirement. The late exemption approval from the Director of the Post Services Division, Public Service Department need to be obtained for late submission.
Dialysis treatment funding applications for eligible Federal Public Sector retirees and eligible derivativesmust be made by a registered dialysis panel through the eHemodialysis System platform[Guarantee Letter(GL) requestmenu]. Funding approval letter can be downloaded by registered dialysis panelsthrough the eHemodialysis System.
All physical documents of the application are required to be submitted to KWAP for record purposes. Any further queries regarding this matter can be directed to medical.pesd@kwap.gov.my
This directive is effective from 12:00 am, 13 January 2021 until further notice.
B. Contribution Department, KWAP
To date, there are no changes on the employers’ payment of contributionsto KWAP.
Therefore,the employers’ contributions remain as follows:
a. Employers’ contributions in accordance with Section 8 of the Statutory and Local Authorities Pensions Act 1980 (Act 239)
b. Contribution for secondment officersin accordance with Service Circular No. 12, 2008 (Policy and Procedure of Appointment of Secondment, Temporary and Permanent Transfer)
c. Employers’ contributions in accordance with Section 12B of Pensions Act 1980 (Act 227) d. Receipt of government shares in accordance with the respective Agencies Act
KWAP’s employer contribution process is still ongoing.
However, as KWAP employees are currently working from home during the duration of the MCO, there is limited access to certain documents and systems used. This may cause some delay in the process.
Employers can remit contribution payments to KWAP through the existing paymentmethods as follows:
a. Online payment(EFT/TT/RENTAS)
b. Cheque
The contribution forms (CN3 / CN4 and / or CN6) must be emailed to eft.contribution@kwap.gov.my to enable the issuance of payment receipt
Yes, the employer can send their contribution payment cheques by mail as per usual practice.
However, to avoid any delay, we highly recommend that employers deposit their cheques directly into KWAP account at RHB bank counters or RHB cheque deposit machines.
If the employer wishesto deposit the chequedirectly into KWAP account, please email to eft.contribution@kwap.gov.my to obtain details of KWAP account.
Once the cheque has been deposited into KWAP account, please email the contribution forms (CN3 / CN4 and / or CN6) to eft.contribution@kwap.gov.my.
Yes, payment receipts will be issued viaemail (e-notification) as perusual practice.
However, as KWAP employees are currently working from home during the duration of the MCO, there is limited access to certain documents and systems used. This may cause some delay in the process.
All services will be operating as usual during the MCO period.
However, as our employees are working from home, there may be some unavoidable delays.
Employers can notify KWAP via email to eft.contribution@kwap.gov.my to change from using cheque to EFT/TT or RENTAS and to obtain details of KWAP account
The Contribution Portal Registration Form can be downloaded from the official KWAP website at www.kwap.gov.my.
Please complete the form and email it to enquiry.contribution@kwap.gov.my for our further action.
Once an employer user ID is activated, the employer can start using the Contribution Portal to:
1. Submit Member Registration
2. Submit contribution data
Note: Status updated as at 13 January 2021